If you see a questionable review, please report it and include any information that our moderators can independently verify. Please note, however, that we don't typically take sides in factual disputes and generally allow Yelpers to stand behind their reviews.
If you received notification that the review you reported was not removed by our moderators, but you or your lawyer have obtained a final adjudication from a court of competent jurisdiction indicating that the review is defamatory, please contact our Support Team.
Please keep in mind that we also use automated software to determine which reviews to recommend to our users, so even if our moderators don't remove the review, our software may separately determine that it isn't useful or reliable enough to show to our users.
Business owners should also feel free to use their business accounts to publicly or directly respond to any inaccuracies in the review.