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Does Yelp allow employees to manually override the recommendation software?

No. Our recommendation software is completely automated. No employee at Yelp has the ability to recommend or not recommend a business’s reviews. This approach is deliberate to avoid conflicts of interest.

Learn more about Yelp’s recommendation software here, or watch this video for an overview of how our recommendation software works:

We hope to continually improve the recommendation software, and appreciate any feedback you may have.