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How can I remove or avoid the review solicitation penalty?

Businesses should not ask for or solicit reviews on Yelp, as it leads to deceptively biased content.

If your business page has received a review solicitation penalty, please log in to Yelp for Business Owners and complete a Compliance Verification Form to confirm that you have stopped soliciting reviews.
 

How do I access the Compliance Verification Form?

Log in to Yelp for Business Owners and follow the link on the prominent banner referencing the Compliance Verification Form. You can also check the email associated with your Yelp for Business Owners account.

If you do not see a banner referencing the Compliance Verification Form, and have not received an email from us, you are not receiving a review solicitation penalty.
 

Can I complete the Compliance Verification Form before I have stopped soliciting reviews?

No, the form should be submitted once all solicitation activity has stopped.
 

How long does the compliance verification process take?

Typically, our user support team will review your submission and respond by email within 45 days.
 

How long does it take to remove the search ranking penalty if my submission is accepted?

The search ranking penalty will be removed when we notify you of the decision.
 

What does the compliance verification process involve?

The Compliance Verification Form includes a few questions and takes minutes to complete.

See our full Guide to Success for ways business owners should engage on Yelp.