How do I charge my diners for late cancellations and no shows?

Yelp Reservations gives you the ability to charge your guests for late cancellations and/or no shows at your own discretion. Yelp does not have the ability to charge or refund your guests - if they were to call into our Support team inquiring about a charge we will direct them to the restaurant. 

To charge your guests from the iPad app

1. From the Book tab, tap on the reservation you wish to charge
2. Scroll through the reservation details until you see the last four of their credit card and Tap Charge
3. Tap Charge again underneath the credit card details
4. Enter the dollar amount and a reason for the charge and tap Next
5. Type a custom message to the guest, if applicable, and then tap Complete Charge

To refund a diner, repeat steps 1-4 but instead of tapping charge, tap Refund

To charge your guests from the Yelp Reservations website

1. Login to your Yelp Reservations account
2. From the Book tab, click on the reservation you wish to charge
3. Scroll through the reservation details and click into the last four of their credit card
4. Click Charge this card
5. Enter the dollar amount, a reason for the charge, and a custom message to the guest, if applicable, then Click Charge

To refund a diner, repeat steps 1-4 but instead of selecting charge, click Refund