We also encourage you to publicly or directly respond to any inaccuracies in the review. For more suggestions on how to manage and respond to reviews, visit the Yelp blog's business section.
The impact that COVID-19 has had on everyone’s daily lives—including interactions with local businesses—has prompted us to update our content guidelines to protect businesses from unfair reviews during this time. We've also added a new reason to report reviews that states, "It represents an extraordinary circumstance (e.g. COVID-19, media-fueled)."
The COVID-19 content guidelines prohibit certain review content, including:
- Claims that someone contracted COVID-19 from a business or its employees
- Criticism about a business being closed during what would have been their regular open hours
- Criticism of the safety measures a business is taking (for example, requiring that customers wear masks)
- Pandemic-related issues that are out of a business’s control, such as mandatory government regulations