If you’ve claimed your business page, you can respond to your reviews with a Public Comment, direct message, or both. We recommend starting with a Public Comment. Public Comments appear below the review and are visible to anyone looking at your page. A Public Comment can show your commitment to customer service.
If you've claimed multiple business pages on Yelp, you'll need to select the specific location from the lower left sidebar before following these steps.
Don't forget that an approved profile photo and an approved business account name are required to respond to reviews. People are much more receptive to dialogue when they feel like they're speaking with you face-to-face.
For more information and tips and tricks on responding to reviews, click here.