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Yelp Support Center

How do I respond to reviews of my business?

If you have claimed your business page, you have the option of responding to reviews with a public comment or direct message to the user. If you've claimed multiple business pages on Yelp, you'll need to select the specific location from the lower left sidebar before following these steps.

Please note that we require business owners to have an approved profile photo and an approved business account user name to respond to reviews. We've found that reviewers are much more receptive to dialogue when they can attach a face to their interactions.

Instructions for:

To respond to a review via public comment

  1. Go to the Reviews section of your business account
  2. Locate the review and click Add Public Comment
  3. Enter your text and click Preview
  4. Review the text and click Post Comment

To respond to a review via direct message

  1. Go to the Reviews section of your business account
  2. Locate the review and click Send Direct Message
  3. Enter your text and click Send

To respond to a review from the Yelp for Business Owners app

  1. Tap the Sidebar Menu button:
User-added image
  1. Tap Reviews
  2. Tap the review you'd like to respond to
  3. Tap the bar at the bottom of the screen that says Write a response...
  4. Write your response and tap Next
  5. Preview the response. Toggle the Make Reply Public switch to ON if you'd like it to be a public comment on the business page (OFF will be sent as a direct message to the reviewer)
  6. Tap Post