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Yelp Support Center

How do I turn messages or quote requests for my business on or off?

If you’ve claimed your business page, you may be receiving notifications that Yelpers have sent you a message using the Message the Business feature (or for certain categories, it will appear as “Request a Quote”), which allows potential customers to start a conversation with you.

If you go 7 days without replying to a new message and you have not responded to any message in the past 30 days, the feature will automatically disable and Yelpers will not be able to proactively message you. To re-enable it you must reply to a message or quote request (or mark as replied if you’ve done so via phone/email/other).

To turn messaging or quotes on or off at biz.yelp.com

If there are messages in your inbox
  1. Go to your Inbox
  2. Click the Gear icon in the upper left corner
  3. Select Enabled (or Disabled) from the dropdown menu
  4. Click Save
If there aren't any messages in your inbox
  1. Go to your Inbox
  2. Click the link that says 'Click here to enable messaging'
  3. Select Enabled (or Disabled) from the dropdown menu
  4. Click Save
If you've enabled messaging but are still having trouble, check these message troubleshooting tips.

Please note that you can't turn messaging on or off from the Yelp for Business Owners app, you'll need to log in at biz.yelp.com