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What can I do if I don’t recognize activity in my Yelp for Business account?

Please note that we currently offer Yelp Advertising as well as support from our Customer Success team for the U.S. and Canada only. 

If you spot activity on your advertising account that you don’t recognize, here are a few steps you can take to learn more about the charges you see:
  • Log-in to your Yelp Business Account and select the Billing tab on the left hand side. This will bring up any current programs running, your payment history (monthly statements), and the primary card on file. If you still have additional questions, please contact the Customer Success team by calling 855-380-9357.
  • If you've checked these sections above and still see purchases that you don't recognize and/or believe someone has hacked your ad account, please use our Advertiser Live Chat option or call us at 855-380-9357. We also recommend you reset your password from the Account Settings section of your Yelp For Business account as soon as possible.