There are dozens of "reputation management" companies that claim to work with Yelp to remove your negative reviews or otherwise boost your ratings for a fee. If you're wondering how these companies can make good on this offer, the answer is simple: they can't.
If you've been contacted by someone offering something along these lines, we'd love to get the details so we can prevent these companies from preying on others - please contact our Support team.
Also keep in mind that the best strategy for reputation management is to provide great customer service, and to respond diplomatically to your reviewers.
If you would like more guidance on managing your business with Yelp, check out our Guide to Success.