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Yelp Support Center

What should I do if a business tries to pay me in exchange for removing my negative review?

These are tough situations, and we never believe that a reviewer should feel pressure to remove an honest review. Likewise, review removal should never be a condition of an honestly sought refund. Accepting compensation to remove a review, like accepting compensation to write a review, also violates Yelp's Terms of Service. Additionally, any business making such a request may receive a Consumer Alert.

If faced with a request to remove a review as part of a refund, you may consider offering instead to update your review with your updated honest opinion disclosing any refund received, instead of deleting your original review. If a business is pressuring you to accept compensation to remove a review, please contact our Support team to give us more information about the situation.