- You must have a response rate above 0%
- Your email address must be confirmed
- Your business owner name must be approved
- Your business account must be open and active
- You need email notifications turned on for messages
Please note that you should use this feature to respond directly to requests and questions, and steer clear of off-topic follow-ups or promotional messages.
If you are sure that you fit all of the above requirements, but are still unable to receive customer messages, please contact our Support Team.