Why can’t customers message me or request a quote?

If customers can’t message you or request a quote, and you’re sure you’ve enabled messaging in your inbox settings, this may be because you no longer fit all of the requirements:

• You must have a response rate above 0%
• Your email address must be confirmed
• Your business owner name must be approved
• Your business account must be open and active
• You need email notifications turned on for messages

For messages you want to send in response to a review, there are further requirements, including an approved business owner name and photo.

Please note that you should use this feature to respond directly to requests and questions, and steer clear of off-topic follow-ups or promotional messages.

If you are sure that you fit all of the above requirements, but are still unable to receive customer messages, please contact our Support Team.