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Support Center

How can we help?

Why did I receive a "New login" alert email?

To help keep your account secure, we will send you an email if we notice a login to your Yelp account from a new device or location. The alert keeps you informed of potentially suspicious activity by providing you with the time, device, and location of each new login.

I recognize this login

If you recognize this activity as your own, you can disregard the alert.

The location shown isn’t nearby

The location included in the alert is approximate, and is determined using the IP address of login. If you connect to the internet using a VPN, this may affect the accuracy of the location shown. If you do not recognize the location of login, you can use the device and time information to help you decide if it’s your own.

I don’t recognize this login

If you don’t recognize the login, your account may have been accessed by another person. In this case, you should change your password as soon as possible. If you have further questions or concerns, please contact our Support team
While we take measures to ensure our site is secure, it's possible your credentials were taken from another website and matched with your password on Yelp. There are publicly available resources to help you research the security of your account credentials, such as https://haveibeenpwned.com/.

I don’t want to receive these alerts

In order to keep your Yelp account secure, we do not currently offer the ability to opt-out from these alerts.