Here at Yelp, it is our mission to connect people with great local businesses. To accomplish our mission, we aim to make Yelp available and accessible to as many people as possible, including people with disabilities. To help accomplish that goal, we strive to meet or exceed the requirements of the Web Content Accessibility Guidelines so that Yelpers who are blind, visually impaired, or who may have other disabilities have equal access to our site.
While we have undertaken extensive updates to our site and content to bring it in line with WCAG 2.1 guidelines, accessibility requires an ongoing commitment to monitoring our platforms and working to make all content accessible to our users. These efforts are necessarily ongoing, in part because our products and services are constantly developing as we create new ones and change others. In order to help us in this process, our internal teams work with an external consulting company to conduct accessibility audits (consisting of both automated and manual testing of our platforms) and assist us in working toward ongoing conformance with the WCAG 2.1 A/AA.
If you have concerns while using Yelp relating to assistive technology, including screen readers, keyboard access, or other accessibility challenges, we want to help. Please reach out to us by email to firstname.lastname@example.org and be sure to specify the webpage or content at issue. We greatly value your questions and feedback as we work to make Yelp accessible to as many people as possible.
While you are visiting our platforms, you may notice that we integrate or make available third-party sites and tools such as Apple Maps. Though individuals may have challenges with access to these particular sites or tools, unfortunately Yelp does not control the way content is portrayed on those sites, and we won’t be able to make changes to them.
As technology changes and new content and features are developed, Yelp will continue its efforts toward making Yelp accessible to everyone.