Factual attributes are attributes that are based on facts, for example, whether a business accepts credit cards or offers takeout/delivery. Most factual attributes are voted on by Yelpers, but some factual attributes can only be activated by business owners who have claimed their business. These attributes include business policies in response to the COVID-19 pandemic (such as whether a business requires customers to have proof of vaccination) or information about business owners (such as Black-owned or Women-owned).
Subjective attributes or opinion-based attributes are voter based by Yelpers and cannot be set by the business owner. These are typically attributes that are based on Yelpers’ subjective opinions about, for example, a business’ ambiance or noise level.
Yelpers: You can only submit votes for the available attributes of a business when you review or check-in. Once you’ve done either of these, the voting options will appear.
Business Owners: You can set factual attributes from your Yelp for Business account by going to Business Information then selecting the attributes you want to add under the Amenities and More section.