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Support Center

 
Yelp Support Center

Do reviews that aren't currently recommended impact the business's star rating?

No, reviews that are not currently recommended don't impact a business's star rating. Only Recommended Reviews are factored into a business's overall star rating.
 
For a detailed explanation of our recommendation software, take a minute to watch our video on the subject:



We hope to continually improve the recommendation software, and appreciate any feedback you may have.