If a business owner has claimed their business page on Yelp, they have the option of responding to a review via a comment or direct message. We look to business owners to engage constructively with customers who haven't had a positive experience, and they obviously shouldn't use comments to launch personal attacks, advertise, or offer an incentive to change a review.
If you think a business owner comment may violate our Content Guidelines
, you can report it:
- Click the three dots on the upper right corner of the business owner’s comment field.
- Click Report comment.
If a business owner has sent you a direct message that you think may violate our guidelines, you can report the direct message
You can't report business owner comments from a mobile device; you'll need to log in to the full site at www.yelp.com.