Looking for a business? Search Yelp.com or go to Yelp for Business Owners

Support Center

How can we help?

What should I do if a reviewer demands payment in exchange for removing a negative review?

Threatening a business with negative reviews — or offering to remove a negative review — as a way to get money or freebies is against our Content Guidelines. If this happens to your business, we want to know about it. Please contact our Support team and include details and proof of what happened — we’ll need evidence in order to take action on your behalf.
Please note that we won’t get involved if a customer is simply asking for a refund to remedy a bad experience. Contact our Support team only if someone expressly offers to remove a negative review as long as they get paid or threatens to post a negative review if they don’t.