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Will Yelp remove a false or defamatory review?

If you see a review that you believe violates Yelp’s Content Guidelines, please report it and include any information that can help us verify the information. Yelp is a community-driven site, and removing photos, reviews, or other user content is not something we take lightly—we generally allow users to stand behind what they write. It's also important to keep in mind that Yelp doesn't take sides in factual disputes.

After a review has been investigated by our moderators, Yelp sends an email notification to the business owner or user who reported the content, notifying them of the results, which may take several days. We’ll typically also notify the reviewer if their content has been removed. 

If you received a notification that the reported review was not removed by Yelp moderators—but you have obtained a final order from a court of competent jurisdiction explaining why a  review is defamatory—please contact our Support team.

Yelp uses an automated software to determine which reviews to recommend to users. Even if our moderators don't remove a review, the software may separately determine that it’s not reliable enough to recommend to Yelp’s users.

Business owners can also log into their Yelp for Business account to publicly respond to any inaccuracies in the review, or contact the reviewer through a direct message.